Warranty Cover
All Miozuki pieces are crafted with care and come with a product warranty covering any defects resulting from the craftsmanship of our jewellery.
Warranty Period
6 months for all sterling silver products, from the date of purchase.
What Is Not Covered
This warranty does not cover:
- Lost items
- Normal wear and tear (including scratches, tarnishing, fading, chain breakage, or bent sterling silver)
- Loss of gemstones or jewellery
- Loose settings or clasps becoming loose over time
- Damage caused by improper care (exposure to chemicals, water, or excessive force)
- Any modifications or repairs made by third parties outside of Miozuki
How to Submit a Claim
Each warranty claim is carefully reviewed on a case-by-case basis. By submitting a claim, you agree to the following:
- Return the item.Once a claim is accepted, the affected item must be sent back for inspection and quality testing. Return shipping costs are the customer's responsibility.
- Replacement. If the item is in stock and your claim is approved, you will receive a replacement of the same item.
- Store credit. If the item is out of stock or discontinued, you will receive store credit equal to the purchase price.
To submit a claim, please contact us at info@miozuki.co.nz with your order number and photos of the issue.